FAQ

Creating an energized and zen space isn’t easy. There are so many choices. From fabrics to fixtures, from paint to pattern, from sofas to sculpture, it can all be so overwhelming.

While we can’t alleviate all the stress-points of a design project, we can deliver the peace of mind that comes with letting a professional handle it. Here are some of the questions we hear most often.

What exactly is Hudson & Crane? What do you do?

On the outside, Hudson & Crane looks like a furniture store, but we operate very differently! We offer full scale interior design services for every room in your home. Unlike your typical big box retailer that offers maybe 10 sofas in 20 fabrics, we have access to hundreds of sofas in thousands of fabrics. It doesn’t end there! Our experienced designers are sourcing from hundreds of trade only resources that have taken decades to curate relationships with to be able to design the most beautiful room possible for you, and making sure that not only does your neighbor not have the same thing, but that they’re jealous when they see your space. Win-win.

How do your design services work?

With decades of combined experience in the industry, we’ve created a design experience that helps us understand the way YOU speak design, so that your space is tailored to your wants, needs, and desires. Click here to read about our different service offerings.

What is the lead time for design services and custom furnishings?

Working with a designer at Hudson & Crane is a different experience than shopping at the big box stores. Typical lead times for custom upholstery can be 7-9 weeks approximately, and varies from manufacturer to manufacturer depending on the item type. If lead time is a concern, be sure to bring this up with your designer so he or she can take that into consideration when designing your space. Please keep in mind that we will do our best to work within your timeline, but lead times are beyond our control and we do not guarantee any delivery dates.

Is this your only location?

Yes! We started right here in DC and will remain. We look forward to growing our brand and model to other locations in the future though, so keep your eye out!

How does delivery work?

Unlike a not-to-be-named prime shopping company, we cannot get you your items in 2 days for free shipping 🙁  We work with nearly 1,000 vendors and manufacturers from around the country to deliver you beautiful design, and it requires careful coordination in the ordering process to get it to us. We work with a professional 3rd party receiving warehouse to carefully inspect each item for damage during transit, store it until you’re ready for it, and deliver it (white glove of course) right into place in your home. We have negotiated the lowest rates possible from this company on behalf of our clients. The fees that they charge are outlined in the rate sheet that your designer provided to you, and must be paid in order to receive your items. We cannot directly edit or waive these fees. Please note that it is very important to remove any old furnishings prior to delivery of your new items as the crew will not move or remove any of these items for you.

Many of our products and special order items, including our custom upholstery, can be delivered anywhere in the continental U.S. for a nominal shipping and white glove delivery fee. Please inquire with our staff or call us for more information!

Do you work with other Interior Designers?

Absolutely! We believe there’s enough pie for everyone to have a slice, and we love working with other trade professionals. Ask one of our designers about out trade and designer resource program.

Do you have a catalogue/list of products?

The short answer – no. But it’s so much better that way! Seeing everything that Hudson & Crane could offer would be like drinking from a firehose! Our team of designers is trained and educated on hundreds of product lines with tens of thousands of products.

Do you do reupholstery?

Absolutely! We have a local workroom with years of experience with re-upholstery, custom furniture, and draperies!